Terms and Conditions

These terms and conditions are for courses, coaching and products purchased from Rebecca Lucy (also referred to as the school).

For online courses, workshops and coaching:

1. Terms

By accessing this School, you are agreeing to be bound by these Terms of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this School are protected by applicable copyright and trademark law.

2. Use License

  1. Permission is granted to temporarily download one copy of any downloadable materials on the School’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

      1. modify or copy the materials;

      2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

      3. attempt to decompile or reverse engineer any software contained on the School’s web site;

      4. remove any copyright or other proprietary notations from the materials; or

      5. transfer the materials to another person or 'mirror' the materials on any other server.

  2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Company at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

The materials on the School’s website are provided 'as is'. The School makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, the School does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall the School be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on the School’s website, even if the School or an authorized of the School has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on the School’s website may include technical, typographical, or photographic errors. The School does not warrant that any of the materials on its web site are accurate, complete, or current. The School may make changes to the materials contained on its web site at any time without notice. The School does not, however, make any commitment to update the materials.

6. Links

The School has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by the School of the site. Use of any such linked website is at the user's own risk.

7. Site Terms of Use Modifications

The School may revise these Terms of Use for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these Terms of Use.

8. Governing Law

Any claim relating to the School’s website shall be governed by the laws of the School Owner’s home jurisdiction without regard to its conflict of law provisions.

For jewellery purchases:

 1. Delivery times

Whilst we maintain a small stock of the most popular jewellery pieces, typically each piece of handmade jewellery is made-to-order and will usually be dispatched within 5 working days. However, all pieces will be dispatched as soon as possible. If there is a delay for any other reason we will contact you.

You will be able to keep up-to-date on the progress of your order using a link including with your order confirmation. You will receive confirmation by email once your jewellery has been dispatched.

Should you urgently need an item for a certain date or special occasion please contact us rebecca@rebeccalucy.co.uk and we will do our utmost to get the item to you by the required date.

International deliveries typically take 14-28 days. Rebecca Lucy is not liable for any delays in international postage.

2. Delivery costs

Your order will be sent by Royal Mail First Class or Special Delivery. This service typically takes 2 number of days from the date of dispatch. However we cannot guarantee delivery times.

Items come packaged in a linen bag. If you would like your piece gift wrapped, please contact us for more details.

Deliveries outside of the UK will be sent via Royal Mail international service, which is charged at £10 worldwide. Delivery times for international orders will vary.

International parcels require a customs form to be attached.

Please be aware that international customers, including those in the EU, may be required to pay custom duties. They vary from country to country and Rebecca Lucy is unable to provide details of what these charges may be, and is not liable for any additional charges.

3. Packaging

Your jewellery will come presented in a linen pouch or a card jewellery box.

Your parcel will be posted in a letterbox size cardboard box or envelope. All packaging is recyclable.

Items can be sent to the gift recipient’s address with special note at your request. Please contact us prior to dispatch by emailing rebecca@rebeccalucy.co.uk.

Each piece of jewellery also comes with detailed care instructions.

4. Returns

I hope you will be thrilled with your beautiful jewellery. Every possible care will be taken to ensure that your jewellery arrives safely, but if there has been damage caused in transit please CONTACT ME within 5 calendar days of receiving your order.

If you have changed your mind, then please CONTACT ME within 14 calendar days to organise its return and a refund or replacement. You will need to return your jewellery in perfect condition and in its original packaging. You have 14 days from the date you receive your goods to notify us that you have changed your mind. Unfortunately I cannot except returns on earrings for health and safety reasons.

We will be unable to provide refunds or replacements where damage has been caused by accident, neglect or misuse.

We strongly recommend that you return your jewellery using tracked delivery, and want to emphasise that jewellery is only insured in transit when posted using Royal Mail’s Special Delivery service. Any other delivery method is at your own risk and we will be unable to refund items lost in transit where they are not insured in transit.

Custom orders or commissions (i.e. those made to a requested size not generally listed on the website or with personalisation) may not be eligible for refund or exchange.

5. Damaged items

If you should receive an item that is defective, damaged or not what you ordered, please CONTACT US within 5 working days and provide an image of the damaged goods. We will help you resolve any issues as quickly as possible by replacing the item and arrange for you to return the faulty item to us by post. Should this occur, we will cover additional delivery costs and re-arrange delivery of a new replacement item. We will confirm the return address in writing, once you have contacted us about the fault.

If you suspect a parcel has been damaged in transit, parcels should be opened in the presence of the Courier upon receipt of the goods. This will allow you to verify that the Goods are contained in the parcel are untampered with and undamaged. Should you fail to do this, and subsequently find the Goods are not contained therein, or have been damaged during delivery, we may not be able to claim against the Courier or against our insurers. Accordingly, if you do fail to do this, you agree that you will be solely liable for any such loss or damage and shall waive, release and indemnify us from and against any claims relating thereto, to the fullest extent permitted by applicable law.

All our manufacturing work is covered for up to 6 months from the receipt of your jewellery. Should a fault occur within this timeframe, please CONTACT US with details of the issue and photos of the fault.

We will then require the piece to be sent to us for inspection. If it is determined during the inspection that the damage has been caused by accident, neglect or misuse, here will be a small charge for this service, to cover the cost of the repair along with any shipping costs incurred.

Please note that we are not liable for any other jewellers work. A faulty jewellery item corrected by another jeweller voids our warranty period.

6. Cancelation policy

Workshops

If you need to cancel a workshop spot more than 14 days before the retreat we will give you a full refund. Cancelations within 14 days will recieve a 50% refund unless we can fill your space.

Goods

If you wish to cancel an order placed online at rebeccalucy.co.uk that has not yet been dispatched, or is for a workshop, please email us at rebecca@rebeccalucy.co.uk within 7 calendar days of your order date. Please note that once your order has been dispatched, we are unable to cancel it. Once you have received your order, you have 14 days to CONTACT US to request a refund, then a further 14 days to return the item to us. The item(s) will need to be returned in perfect, unworn condition and in their original packaging to be eligible for a refund. In this circumstance, please follow the above return instructions.

If a workshop has to be cancelled or postponed due to COVID-19 you will receive a full refund.

Your refund will be processed within 14 calendar days.

The above does not affect your statutory rights.

Purchases exempt from both the refund and exchange policies, unless they are structurally faulty are:

- Bespoke pieces (commission work)

- Customised pieces (pieces that have been altered from their original design shown online).

- Earrings due to hygiene reasons.

7. Late and lost deliveries

UK Delivery - We unfortunately cannot refund or replace lost items until 20 working days after the date of dispatch (30 days for international items) as this is when the Royal Mail classes items as being lost.

International delivery - When items are sent to another country, your parcel is handled by more than one postal service. When we send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks.

Items not received but tracked as being delivered - This frequently happens when items are delivered to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. You can check the signature of the person that has signed for the parcel, by entering your tracking number on the Royal Mail website. Please note that we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to your home address.

Rebecca Lucy cannot be held responsible for goods that are lost or delayed in transit.